At THE CEBEL, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how your information is collected, used and safeguarded in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian and European privacy laws. By using our website or placing an order, you agree to the practices described in this policy.

When you visit our website, place an order or contact us, we may collect personal data such as your full name, billing and shipping address, email address, telephone number, payment information (processed securely by third-party providers), order history, IP address and basic technical data such as browser type and device. We only collect personal data that is necessary for the performance of our services.

Your personal data is processed to process and deliver orders, communicate with you regarding purchases, deliveries or returns, provide customer support, comply with legal and accounting obligations, and improve our website and services. We do not use your data for purposes that are incompatible with these objectives.

Personal data is processed on one or more of the following legal grounds: the performance of a contract (order processing and delivery), compliance with legal obligations, legitimate interest (such as website functionality and improvement), and your consent where applicable, for example for marketing communications. You may withdraw your consent at any time.

All payments made on our website are processed securely by trusted third-party payment providers. THE CEBEL does not store or have access to your full payment details.

Our website uses cookies and similar technologies to ensure proper functionality and improve user experience. Cookies allow us to remember user preferences, analyse website usage and ensure secure browsing. You may manage or disable cookies through your browser settings, although disabling cookies may affect certain website features.

Personal data may be shared with third parties only when strictly necessary, such as payment service providers, shipping and logistics partners, and website hosting or analytics providers. These parties process personal data solely for the agreed purpose and in compliance with GDPR requirements. We do not sell or rent personal data to third parties.

Personal data is stored securely and protected through appropriate technical and organisational measures to prevent unauthorised access, loss or misuse. Data is retained only for as long as necessary to fulfil its purpose or to comply with legal obligations.

Under the GDPR, you have the right to access your personal data, request correction of inaccurate or incomplete data, request deletion of your data, restrict or object to certain data processing, request data portability, and withdraw consent at any time. To exercise any of these rights, you may contact us via the Contact page.

THE CEBEL is the data controller responsible for processing personal data. Operations are based in Belgium and data is processed in accordance with Belgian and European data protection regulations. This Privacy Policy may be updated from time to time to reflect legal or operational changes. The most recent version will always be available on our website. If you have any questions about this Privacy Policy or how your personal data is handled, please contact us via the Contact page.