Customer Care

At THE CEBEL, care is not a department.
It is part of how we operate.

We believe trust is built through clarity, honesty and consistency — before and after a purchase.

Handcrafted & Made to Order

Almost all pieces offered at THE CEBEL are handcrafted.

Some garments — particularly knitwear — are hand-knitted or produced on demand, exclusively for each order. This approach allows us to work with natural materials, skilled makers and limited production runs.

Because of this, delivery times may be longer than standard retail.

  • Estimated delivery times are always clearly stated on the product page
  • No item is shipped without full transparency about its timeline

This is a conscious choice: we prefer time, craftsmanship and integrity over speed.

Quality Control & Packaging

All products are shipped to Belgium before reaching you.

Here, each item is:

  • carefully inspected
  • quality checked
  • thoughtfully packaged by hand

Every order is prepared with attention and respect for the materials used.

Orders

Once an order is placed, you will receive a confirmation email.

Product pages clearly state:

  • material composition
  • production method
  • estimated delivery time

Some pieces are available for immediate shipment, others require additional time due to their handcrafted nature.

Shipping & Delivery

All orders are shipped from Belgium.

  • Free worldwide shipping on the purchase of two items
  • Secure and careful packaging
  • Tracking information provided when available

Delivery times vary by product and destination and are always communicated in advance.

Returns & Refunds

If a piece does not meet your expectations, you may return it.

  • Free returns
  • Items must be unworn and in original condition
  • Return instructions are provided upon request

Refunds are processed once the return has been received and approved.

A considered approach

THE CEBEL is not built on immediacy or excess.
It is built on craftsmanship, patience and trust.

No blend. No compromise.